How it works
No small print.
Just the steps.
Everything you need to know about pricing, payment, damage holds, delivery, and cancellation — laid out in plain English. If something below isn’t clear, email us at [email protected] and we’ll fix it.
The flow
Three steps.
- 01
Pick gear & dates
Browse the gear catalog or pre-built packages. Every item has a real per-day price — no quote needed, no callback waiting. Pick your dates, choose a delivery zone, and we’ll show you the all-in total before you reserve.
Not sure what you need? Email us with what you’re doing (yacht, villa, Zrće week, birthday) and we’ll suggest the right setup.
- 02
Pay online
Two ways to pay: card via Stripe (incl. Apple Pay / Google Pay) or Revolut payment link. EUR pricing, Croatian VAT receipts on request. Need EU bank transfer for a larger booking? Mention it in the reservation message and we’ll arrange it case-by-case.
- Under €500: pay in full when you reserve.
- €500 and over: 30% deposit on reservation, balance 7 days before your event.
Why split it? Big bookings often get made 2–3 months out and we don’t want you sitting on €2,000 charged to a card for nothing. The deposit locks the gear, the balance lands close to the event when you’ve actually got the calendar firmed up.
- 03
We drop, you plug in
A real human drops the gear at your villa, yacht, Airbnb or beach. Everything is plug-and-play: cables are clearly labelled, controllers run off USB, speakers pair via Bluetooth. Most setups take 5-10 minutes once the gear is in front of you — if you’ve ever connected a phone to a Bluetooth speaker, you can do this.
At the end of the rental we come back and pick it all up. Your only responsibility is not pushing the gear off a roof.
Damage policy
Refundable damage hold.
How it works
When you reserve, the damage deposit listed on each item or package is charged to your card alongside the rental — it shows on your statement as a second line item.
When the driver collects the gear and confirms it’s all in working order, we refund the deposit. Usually back in your account within 3 business days, depending on your bank.
If something is broken
We charge the actual cost of repair or replacement against the hold, nothing more. If it costs €30 to replace a cable, we charge €30. We don’t use the hold to make money — it’s a deposit, not a fee.
You get the rest back, plus a clear breakdown of what was charged for what.
Delivery & handover
Real people. Real van.
Delivery
We drive from our Split base. Delivery fees vary by zone — listed transparently. Free pickup from our depot is always available.
Handover, not setup
No on-site labour from us — you plug in, we drive off. Every kit ships cabled and labelled. Speakers pair via Bluetooth, controllers run off USB. 5–10 minutes from gear arriving to first track playing.
Collection
We come back at the agreed end time to collect. If your event runs late, message us — we can re-time within reason. Just don’t leave the gear unsupervised.
Cancellation
If plans change.
We get it — weather, flights, friend drops out. Here’s the cancellation tiers, codified so there’s no awkward email negotiation:
Email us with the booking name to cancel. Refunds process within 3 business days at the tier above. The damage deposit refund (if already charged) drops off in the same window.
Ready to reserve something?
Head to gear, packages, or just tell us what you need on the reserve page.